Overview
At Ian Oven, we are committed to delivering your products safely and promptly. This Shipping Policy outlines the terms under which we handle the preparation, dispatch, and delivery of all orders placed through our service.
Delivery Areas
We proudly offer worldwide delivery. Regardless of your location, we strive to bring our products to your doorstep efficiently and securely.
Order Processing Time
Orders are typically processed within 2 to 5 business days after confirmation. This includes verifying order details, preparing items for dispatch, and coordinating with our logistics team.
During periods of high demand, processing times may be extended. We will notify you in such cases to ensure transparency.
Shipping Method
All orders are delivered through our trusted courier partners. Customers will receive updates regarding the shipment status and expected delivery timeframe once the order has been dispatched.
Payment Method
We operate strictly on a Cash on Delivery (COD) basis. Customers are required to pay the full amount in cash upon delivery. Please ensure that the correct payment amount is ready at the time of receipt to avoid delays or complications.
Delivery Timeframe
Estimated delivery times vary depending on the destination. On average:
Domestic orders may arrive within 3 to 7 business days after dispatch.
International orders may take 7 to 15 business days to arrive.
Delivery may be subject to customs processing times or regional courier schedules beyond our control.
Delivery Attempts
Our courier team will attempt to deliver your order to the address provided. If no one is available or if payment is not ready, a second delivery attempt may be made. Multiple failed attempts may result in cancellation of the order.
Incomplete or Incorrect Addresses
Customers are responsible for providing accurate delivery information. We are not liable for delays or failed deliveries resulting from incorrect or incomplete addresses. If a package is returned due to such errors, additional handling fees may apply for re-delivery.
Order Confirmation and Updates
After placing your order, you will receive a confirmation message. Additional updates may be sent regarding order dispatch and estimated arrival. If you do not receive confirmation within 24 hours, please contact us immediately.
Packaging
All items are carefully packed to ensure they reach you in perfect condition. In the rare event of any damage during transit, please contact us as soon as possible upon delivery.
Contact Us
For shipping inquiries, delivery assistance, or to report an issue, please reach out to us at [email protected]. Our team is here to help you with your order and ensure a smooth delivery