Introduction
At Ian Oven, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us. By using our services, placing an order, or contacting us, you agree to the practices described in this policy.

What We Collect
When you place an order, reach out to our support team, or engage with us in any way, we may collect the following personal information:

  • Full name

  • Delivery address

  • Contact phone number

  • Email address

  • Order-related details

This information helps us fulfill your order and provide a seamless experience.

How We Use Your Information
Your information is used strictly for the following purposes:

  • Processing and fulfilling your orders

  • Coordinating delivery logistics

  • Communicating with you regarding order status, delivery updates, or support inquiries

  • Improving our services and operations

  • Preventing fraudulent activities

We do not use your data for marketing purposes unless you have opted in. We also do not sell or rent your personal information to third parties.

Payment and Security
All transactions with Ian Oven are conducted via Cash on Delivery (COD). We do not collect or store any credit card or online payment details. As a result, no financial information is processed through our platform.

We take reasonable precautions to safeguard your personal data against unauthorized access, disclosure, or misuse.

Data Storage and Retention
We retain your personal information only as long as necessary to complete your orders, resolve any support issues, and meet basic business requirements. Once no longer needed, your data is securely deleted or anonymized.

Your Rights and Choices
You have the right to:

  • Request access to the information we hold about you

  • Ask for corrections if any data is inaccurate or outdated

  • Withdraw consent from receiving any non-essential communications

To opt out of receiving updates or marketing messages, you may email us at [email protected] with your request. We will process opt-out requests promptly.

Sharing and Third Parties
We do not sell or share your information with third-party marketing platforms. Your data may only be shared with trusted partners strictly for order delivery purposes (e.g., courier services) and always under confidentiality terms.

International Delivery and Data Transfer
Since we offer worldwide delivery, your data may be transferred internationally for order fulfillment. In all such instances, we ensure your information is handled securely.

Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices. Any updates will be published clearly and take effect immediately upon posting.

Contact Us
For questions, concerns, or requests regarding your privacy and data, please contact us at [email protected]. We’re here to help.