Welcome to Ian Oven
These Terms and Conditions govern your access to and use of our services, including placing orders, receiving deliveries, requesting returns, and communicating with our support team. By using our services, you agree to comply with and be bound by these terms.
Placing Orders
To place an order with Ian Oven, customers must provide accurate and complete details including:
Full name
Delivery address
Contact number
Product specifications
We reserve the right to cancel or refuse any order with incomplete or incorrect information.
Payment Method
All transactions are processed through Cash on Delivery (COD) only. No digital or card payments are accepted. Customers must pay the exact amount in cash at the time of delivery. Failure to provide payment will result in the order being canceled.
Shipping and Delivery
We provide worldwide delivery. Orders are typically processed within 2 to 5 business days after confirmation. Delivery times may vary depending on location and local courier services.
Customers must be present at the delivery location and have the full payment ready in cash. Missed deliveries due to customer unavailability or failure to pay may result in cancellation or redelivery fees.
Returns and Refunds
Customers may request a return within 3 days of receiving their order. To be eligible, items must be unused, undamaged, and in their original packaging. Valid proof (such as photos or videos) may be required to process a return.
Once a return is approved, we will arrange a pickup. Refunds will be issued in cash only, at the time of product collection or through a coordinated cash handover. Refunds are not provided for items returned outside the 3-day window or those found to be used or damaged.
To initiate a return or refund, contact us at [email protected] with your order details and reason for return.
Product Use
Our products are designed for personal use. Customers are responsible for using products safely and appropriately. We are not liable for damage or injury resulting from misuse or mishandling.
Product Availability
All products are subject to availability. In cases where an item is unavailable after the order is placed, customers will be notified and offered an alternative or cancellation.
Communication and Updates
By placing an order, you agree to receive messages related to your order and delivery. To opt out of non-essential messages, email us at [email protected] and we will process your request.
Changes to These Terms
We may revise these Terms and Conditions from time to time. Any updates will be posted and become effective immediately. Continued use of our services constitutes your acceptance of the revised terms.
Contact Us
For support, inquiries, or requests related to these terms, please email us at [email protected].